Terms of sale

Last updated 15 November 2026

These terms apply when you buy from Backout at backouttools.com. "We" and "us" means Backout, an online business run from Australia. You can reach us at help@backouttools.com.

Prices and payment

Prices are in Australian dollars and include delivery. Payment is taken by Stripe when you place your order. We never see or store your card number.

Your order

Your order is accepted when we email your confirmation. If we can't supply what you ordered, we'll tell you and refund you in full.

Delivery

Delivery times and what happens if a parcel is late or lost are on our shipping page. Ownership and risk pass to you on delivery.

Refunds

See our refunds page, which forms part of these terms.

Using the tools

Use the bits as described: drill in reverse, at low speed, with eye protection. Don't use them on live electrical fittings or on fasteners holding a load. Very hard bolts can be harder than the bits.

Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Changes

We may update these terms. The version on this page when you place your order applies to that order.