Contact

Last updated 15 November 2026

Email help@backouttools.com. A real person reads every message, usually within a day.

About an order

Put your order number (it starts with BO-) in the subject and we'll be quicker. To check where your parcel is, use the tracking page with your order number and email.

Something wrong with your set

Faulty, damaged or not what you ordered? Email us with your order number and a photo if you can. Your options are on the refunds page.

Before you buy

Not sure it'll fit your screw? Tell us what it's in and roughly how big it is, or check the size chart. We'll tell you straight if our set isn't the right tool.

Who you're dealing with

Backout is a small online shop run from Australia. We're online only, with no shopfront or phone line, so every answer comes in writing. More on the about page.