Refunds and returns

Last updated 15 November 2026

It gets the screw out, or your money back

If the set doesn't get your screw out, email help@backouttools.com within 30 days of delivery with your order number and a line about what happened. We'll refund the full price to your original payment method. You don't need to send anything back.

Faulty, damaged or wrong

If your order is faulty, arrives damaged or differs from what you ordered, email help@backouttools.com with your order number or other proof of purchase and tell us what happened. If we confirm a fault after you return the set, we reimburse your reasonable return costs.

Your rights under Australian Consumer Law

Consumer guarantees apply automatically. For a major problem, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, we can fix it for free. If we can't fix it within a reasonable time, you can ask for a refund or replacement. Read more about your rights at the ACCC.

Change of mind

Changed your mind before your order ships? Email us and we'll cancel it and refund you in full. Once your order has shipped, we don't accept change-of-mind returns.

How long refunds take

We process refunds within 2 business days of agreeing to them. Your bank usually shows the money 5 to 10 business days after that.