About Backout
A small online shop that sells one thing, and tells you how it gets to you.
One product, on purpose
Backout is a small online shop run from Australia. We sell one thing: a 6-piece, double-ended screw extractor set for stripped, rusted and snapped screws. One product means one thing to get right, and one thing for you to understand before you buy.
How your order gets to you
When you order, we buy your set from our supplier, who packs and posts it from their warehouse overseas with tracking. That's why delivery takes 9 to 15 days, and it's why we show you the dates before you pay and email the tracking number as soon as it's moving. You can follow it any time on the tracking page.
What we promise
- Free tracked delivery anywhere in Australia, with the dates up front.
- If it doesn't get your screw out, email us within 30 days of delivery for a full refund. Keep the set.
- Backout customer reviews come from buyers whose orders have shipped. We publish every genuine one, good or bad.
- Your rights under the Australian Consumer Law, always. Read the refund policy.
What we don't do
- No countdown timers, fake "was" prices or "only 3 left" pop-ups. The price is the price.
- No hidden fees. Delivery is included, and the total you see at checkout is what you pay.
- No made-up reviews. The marketplace ratings on our product page are labelled as exactly that, with the date we checked them.
Online only
We don't have a shopfront, so there's nowhere to visit and no click and collect. Everything goes through email, which means you have every answer in writing.
Free guides
Not every stuck screw needs an extractor. Our guides start with the free fixes, like a fresh bit or a rubber band, and only get to our set when it's the right tool.
Get in touch
Email help@backouttools.com. We usually reply within a day.